Get ready for the 2025 Employer Benefits Election by registering for one of our upcoming webinars that will cover a Concordia Health Plan overview and important updates.
Get ready for the 2025 Employer Benefits Election by registering for one of our upcoming webinars that will cover a Concordia Health Plan overview and important updates, wellness solutions (including Quantum and Evernorth Confide), employer election details and the Member Open Enrollment timeline. There will also be dedicated time for a Q&A session. Registration links are below:
Manager’s Guide to the Employee Assistance Program (EAP)
If you’re enrolled in the Concordia Health Plan, you can access Evernorth EAP Wellness Webcasts. For leaders and managers, we recommend watching the on-demand webcast “Manager’s Guide to the EAP.”
This webcast explains:
How to use the EAP as a management tool.
EAP resources specifically for managers.
How a manager can promote the EAP to their workers.
Based on feedback from employers and members, we are expanding our customer service hours. Starting Aug. 5, our team will be available Monday through Friday from 7 a.m. to 6 p.m. CT. We hope this additional time will help our members across time zones more easily access our representatives. You can call us at 888-927-7526 or email us at [email protected].
New customer satisfaction survey launched July 1
A new survey to capture real-time customer satisfaction started on July 1. At the end of each phone call with our service representatives, you'll be asked to rate your experience on a scale of zero to nine, with zero being "not at all satisfied" and nine being "extremely satisfied."
This single, straightforward question ensures that we receive immediate feedback, allowing us to address any concerns promptly and enhance our service quality. Your input is invaluable to us, and we appreciate your participation.
It’s a good idea for your workers to budget and save for major as well as everyday health care and/or dependent care costs. And a personal spending account (PSA) with HealthEquity makes it easy to do!
Concordia Plans partners with HealthEquity to administer:
Health savings accounts (HSA): Medical savings accounts that can be paired with compatible health plan options to help pay for out-of-pocket eligible expenses. HSA balances automatically roll over from year to year, so your workers can use the account to pay expenses throughout the year or save the money for future healthcare expenses. As the employer, you can decide if you want to contribute to your workers’ HSA to help them with their qualified expenses.
Flexible spending accounts (FSA): Funds can be used toward qualified medical or dependent care expenses depending on the type of FSA. The funding is use-it-or-lose-it and is forfeited if not spent by the end of the plan year.
Health reimbursement arrangements (HRA): Funded by the employer to help workers pay for certain out-of-pocket medical, dental and vision expenses, HRAs are a great way to ensure you help cover your workers’ medical expenses.
PSAs offer tax benefits, which typically means your workers keep more money in their pockets. Because your workers manage the funds in their accounts, PSAs encourage them to be better healthcare consumers – stretching their healthcare dollars. For example, HealthEquity offers investment options through an HSA, so when workers open an account, they can grow their savings tax-free!
HealthEquity provides an online member site and mobile app so it’s easy for your workers to manage their accounts, track expenses and access funds. They also offer 24/7 customer support, including educational resources.
If you have workers who are age 50+, you can support them as they near retirement by sharing opportunities to learn more about the retirement planning process.
Copy and paste the content below into an email to your workers and let them know they’ve got access to retirement planning resources through Concordia Plans!
Subject: Concordia Plans can help you get ready for retirement!
What’s involved in planning for retirement? You can learn more at these upcoming retirement planning events offered by Concordia Plans:
Meet a Financial Educator Week, July 15-18.Click here to schedule a free, one-on-one session with a Financial Educator to learn more about your pension and the retirement planning process.
Pre-Retirement Planning Workshop, July 18. Designed for members age 50+, this two-part webinar provides an overview of topics related to retirement planning, such as retirement readiness and sources of retirement income. You can register for the webinar here: ConcordiaPlans.org/FinancialWebinars
[YOUR MINISTRY HERE] wants you to be well-informed about your retirement benefits, and we encourage you to take advantage of these valuable opportunities!
Synod-wide ‘H2O for Your Soul’ Challenge
Encourage your workers to aim to drink 64 ounces of water each day – that’s nearly one ounce for every book in the Bible! Join the “H2O for Your Soul Challenge” July 29–Aug. 28 to help your workers focus on proper hydration to stay healthy and keep enjoying all that summertime has to offer. And why not earn some Vitality points, too?!
Challenge Dates: July 29-Aug. 28
Here's how it works:
Track your progress with this form. (It’s also available within the Challenge). After you've reached your water intake goal for at least 20 days, submit your tracker to Vitality via the "H2O for Your Soul" tile within the "Wellness Challenges" category in your Points Planner (only one submission accepted).
Check-in or submit your document as proof no later than Aug. 31. Completed days within the Challenge period can be tracked after they’ve passed, if they are confirmed on or before Aug. 31.
Don’t forget: In addition to the plethora of positive effects from proper hydration, your workers can earn 100 Bonus Vitality Points!
Support your workers’ mental wellness with Evernorth Confide
Help your workers find solutions to anxiety and frustration with mental health care by Evernorth Confide. Through this enhanced Employee Assistance Program (EAP)*, CHP members have access to expanded mental health care solutions, including personalized navigation designed to break down the most common barriers to getting behavioral health care.
Immediate 24/7/365 access to clinical help.
Appointment within three days of their request to talk to a counselor.
Digital self-guided assessment and support.
Immediate connection with and continuous support from a Care Navigator.
Eight free sessions per topic (from family to financial issues to substance abuse, emotional health and stress), per year.
Mobile app with digital tools for self-care.
*Replaces myCigna.com for your EAP access.
Your workers can register or log in today to start their mental wellness journey with Evernorth Confide. Use Employer ID CONCORDIA.
Here’s a snapshot of the emails we’ll send your workers this month (they may also receive additional communications from our vendors):
Worker Wellness Webinar
Our next Financial Wellness webinar is a two-part Pre-Retirement Planning Workshop July 18. Part one begins at 10 a.m. and will cover “Retirement Readiness”; part two starts at 1 p.m. and will cover “Retirement Income.”
Meet a Financial Educator Event
Members can register for our next “Meet a Financial Educator” event the week of July 15.
Quarterly Benefits Connector Email
The “Benefits Connector” email newsletter updates members on what’s new and how to best use the comprehensive benefits available to them. This email is segmented based on their plan enrollments and eligibilities.
Personal Statement of Benefits
We’re sending workers a reminder to log in to their Member Portal to review their updated PSOB to see reported compensation, pension and other benefits.
Anytime enrollment for Wondr
If your workers missed signing up for the summer Wondr class, they can now enroll any time and begin the program immediately. Wondr is a weight loss program that is clinically-proven to help you lose weight, sleep better, stress less, and so much more—all at no cost to you.
